Grand Naniloa Doubletree - Hilo

ex. Naniloa Volcanoes Resort

93 Banyon Drive, Hilo, HI, United States, 96720show map
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Highlights
7
GoodBased on  136 reviews
Overview

Grand Naniloa Doubletree is a 2-star hotel offering a panoramic view over Andes Mountains and Hawaii Volcanoes National Park. Grand Naniloa Doubletree Hotel welcomes guests to its elegant rooms since 1964.

The city center is 30 minute walking distance from the hotel. The vicinity of a bus stop let you explore East Hawaii Cultural Center and Hawaii Volcanoes National Park with no difficulty.

The hotel features a perfect location with proximity to a national park and parks.

This charming hotel is 5 km away from Hilo International airport.

Rooms

Grand Naniloa Doubletree Hotel provides guestrooms appointed with a ceiling fan, high-speed internet, TV with satellite channels, a safe and coffee/tea makers. Some rooms at Grand Naniloa Doubletree Hotel have a view over the garden. They offer en suite bathrooms with a bathtub, a shower and a hairdryer.

Eat & Drink

In the morning a buffet breakfast is served at the bar. Residents can sample fresh meals of local cuisine at the onsite restaurant. Guests can enjoy a meal in Coconut Willy's and Uncle Billy's General Store, which are located in a shopping area, about 5 minutes’ walk from Grand Naniloa Doubletree Hotel.

A full breakfast is served and charges are applicable. 

Services

Multilingual staff offers shuttle service, laundry and concierge service.

Relax

Leisure facilities, such as a sundeck, an outdoor swimming pool and a ballroom, are provided on site. Guests can choose from snorkeling, lawn tennis and golf available on the premises.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

No parking available.

Year renovated:   2007.  Number of floors:   4.  Number of rooms:   383.

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Facilities
Wi-Fi
Parking

Paid parking

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour security

Food/ Drinks

Bar/ Lounge area

Restaurant

Coffee/Tea in lobby

Shuttle

Airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Sports & Fitness

  • Fitness centre
  • Diving
  • Snorkeling
  • Hiking
  • Tennis
  • Golf course
  • Fishing

Services

  • Airport shuttle
  • Room service
  • Housekeeping
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Postal service
  • Bell staff/Porter

Dining

  • Restaurant
  • Bar/ Lounge area
  • Coffee/Tea in lobby

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Kids club

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Sun terrace
  • Garden area
  • Spa & wellness centre

Room view

  • Sea view
  • Garden view
  • Bay view
  • Ocean view

Room features

  • Individual air conditioning
  • Individual heating
  • In-room safe
  • Wardrobe
  • Tea and coffee facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub shower combination
  • Hair dryer
  • Free toiletries

Self-catering

  • Refrigerator

Media

  • Flat-screen TV
  • Internet television
  • Radio
  • AM/FM alarm clock
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Good to know
Check-infrom 4 pmFREECheck-outuntil 12 pmFREE
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
Fun FactoryFun Factory1700 ft
Pacific Rim StudioPacific Rim Studio2700 ft
Hawaii County Park MaintenanceHawaii County Park Maintenance1700 ft
Coconut Island ParkCoconut Island Park2300 ft
Banyan Golf CourseBanyan Golf Course700 ft
Naniloa Country ClubNaniloa Country Club1000 ft
Liliuokalani GardensLiliuokalani Gardens1400 ftBanyan Drive
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Uncle Billy's General StoreUncle Billy's General Store500 ft87 Banyan Dr
Coconut Willy'sCoconut Willy's500 ft87B Banyan Drive
Queen's Court RestaurantQueen's Court Restaurant800 ft71 Banyan Dr
Sky Garden RestaurantSky Garden Restaurant1600 ftHawai'i Naniloa Resort
Ken's House of PancakesKen's House of Pancakes2600 ft1730 Kamehameha Ave
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Mulligan's IslandMulligan's Island1.4 mi
Hilo LanesHilo Lanes1.5 mi
Mulligan's Q-BowlMulligan's Q-Bowl1.5 mi
East Hawaii Cultural CtrEast Hawaii Cultural Ctr1.6 mi
Lyman House Memorial MuseumLyman House Memorial Museum1.9 mi
Hawaii County Parks and Rec DeptHawaii County Parks and Rec Dept1.1 mi
Mauna Kea ParkMauna Kea Park1.1 mi
International InstituteInternational Institute1.8 mi
Nani Mau IncNani Mau Inc3.8 mi
East Hawaii Cultural CenterEast Hawaii Cultural Center1.5 mi141 Kalakaua Street, Hilo
Hawaii Tropical Botanical GardenHawaii Tropical Botanical Garden5.8 mi27-717 Old Mamalahoa Hwy
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Getting around
Airports
Hilo International (ITO)1.2 mi
Kamuela (MUE)43.4 mi
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Reviews
6.6
GoodBased on  136  reviews

Rating by category:

6.0
Location
6.0
Rooms
  • 6.2
    Good

    The room is clean and have a nice view of the Hilo Bay and mountain. Plenty of parking space.

    General facility is a bit run down. Other than breakfast the hotel does not serve other meals.

  • 8.2
    Fabulous

    Location on the harbor and views are excellent. Close proximity of the city of Hilo affords multitides of restaurant and shopping choices.

  • 5.8
    Guest rating

    Location. The new interiors, where available, are very nice.

    Renovation is not yet complete so lobby,elevators not operating very well. Our room had been renovated but the bathroom pocket door did not work as it was hung crooked. The bathroom vent did not work.

  • 7.4
    Very good

    The room was clean. The tv was good size maybe 36 inches mounted fairly high on the wall...lots of channels/cable I assume. The hotel staff were polite and tidy , very pleasant to be around...nice smiles too. I think it was pretty good quality for the price. Not sure if I would call it a resort though.

    The bed was ok but not the most comfortable. The room and hallways were travertine and porcelain tile, so a bit noisy, but clean. Some of the hotel was obviously under renovation, but they weren't trying to hide it. The walls and elevators were very shabby looking. Some of the art murals on the walls seemed somewhat dated.

  • 10.0
    Exceptional

    newly renovated in superior modern style

  • 7.4
    Very good

    Nice rooms for a one night stay.

    The outer appearance of the hotel was not really nice. Half way painted.

  • 10.0
    Exceptional

    The service was excellent, the room was very comfortable, and the breakfast of fresh papaya, banana and homemade bread was delicious!

  • 8.8
    Superb

    Its location and ease of use

    Noisy hallways. Need to buffer sound of visitors moving through the halls. Normal noise of tile flooring and suit case wheels, hard walls and sound propagation with extended echoing and doors that automatically slam make sleeping difficult.

  • 7.4
    Very good

    Room was clean and had a nice decore also really liked theneely remodeled bathrooms

    Showerhead kept slowly aiming to the tub floor when it was on the showerhead hook

  • 7.8
    Fabulous

    Big room, modern design. Excellent location with beautiful view of Coconut Island and the ocean. Easy drive to the Volcano National Park and the romantic north coast of Big Island. Reasonably priced ($ 12.50)breakfast.

    Swimming Pool was empty. There is no safe in the room.

  • 5.8
    Guest rating

    Spacious room

    Very poor noise isolation, you can hear other guests using their bathroom.

  • 10.0
    Exceptional

    Quality for the price.

    No complimentary braekfast.

  • 7.4
    Very good

    Nice view from our room of the ocean. Had a corner room with 2 walls of windows.

    Building is a bit run down...needs renovation.

  • 8.2
    Fabulous

    I stayed at the Naniloa about 30 years ago on my first trip to Hawaii. I stayed again for sentimental reasons. Nice to see that it is being renovated. The location is excellent. The memories are great. Will be nice when all the work is done. Of course, it is a different time now. I remember having turn down service with a chocolate on my pillow.

    Ice machine. Had to go to the 7th floor and it was a little stinky.

  • 3.2
    Guest rating

    I was extremely disappointed to arrive at a hotel that was being renovated. The photographs suggested a full service comfortable hotel with lawns, chairs, facilities and relaxation. The entrance canopy was missing so we arrived in the pouring rain and got rained on unloading. There were no door staff to greet us. Most of the lobby furniture was stacked in a room. And the lobby was bare and stark and univiting. There were no pool recliners for sunbathing. Do not expect complimentary coffee in the lobby. All the walls were bare with minimum art work. The room had no fan or ac so you had to sleep with windows open and we were kept awake all might because of the night frogs. Bathroom accessories were the cheapest and bare minimum. In the elevator others complained about having to sign hotel rules at check in and said it felt like a dorm. They gave you only one coffee sachet in room and my partner drinks non- caff which was not available. The entry pull-in was pooled in water in the rain so we got our feet wet when leaving. Judging by the five star compliments planted on the internet review pages it is clear that those must have been planted and were very far from the truth. I wasted $200 for one of the worst hotel experiences ever. I used to own a bed and breakfast and this hotel is a distaster.

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Highlights
7
GoodBased on  136 reviews
Good to know
Check-infrom 4 pmFREECheck-outuntil 12 pmFREE
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Hilo International (ITO)1.2 mi
Kamuela (MUE)43.4 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
0Guests / room